Shipping & Returns

Non-Custom Product Shipping

All non-custom orders placed before 12:00pm EST Monday thru Friday will usually ship the same day unless the product is out of stock or you are paying by check without preapproved credit terms. Weekend orders, will ship the following business day.

If for some reason your order cannot be shipped within two business days or the time frame stated on the product page a customer service representative will contact you and advise you of your options.

Some orders may be split shipped directly from a manufacturer and arrive separately from the rest of the order. This is done in an effort to keep the customer from having to wait for the product to arrive at our facility and then ship to the customer.

Custom Product Shipping

Custom products will ship in the range of time stated on the custom product page after a final proof has been approved for production by the customer.  This is very imprortant to remember if you have a critical time deadline.  A proof can only be created if we have acceptable artwork and/or all the information we need.  If we have to wait on artwork or critical information for your job, it time adds to the total time before we can produce and ship your custom product.  All that being said, don't worry, we will contact you promptly if there is a hold up and help you resolve any problems.

Custom Product Returns

All custom products are non-refundable unless we have made a mistake and customized in a manner other than the proof that was appoved for production.  Obviously a custom product cannot be restocked and sold to another customer.  In a case of our error we will 100% refund your purchase or reproduce the job at no extra cost, whichever you perfer.  Don't worry, we want to do it right for you the first time. 

Non-Custom Product Returns/Exchanges

 If you have a non-custom product that you need to return or exchange please contact us as soon as possible within 30 days at 1-800-560-8158 to acquire a return merchandise authorization (RMA). A customer service representative will be happy to help you with any issue concerning your order. No returns will be accepted past 30 days of delivery though so please contact us soon after you get your order if you have any issue.  Shipping charges to and from the customer will not be refunded unless we shipped product in error while filling your order.

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