IDP Printer FAQ

IDP SMART Series Printer Troubleshooting.

Cannot turn on the SMART Printer using the LED button on the front panel.

1. Check the main power switch on the backside of the SMART Printer (Press the switch " | ")

 

2. Check the connected state of the power cable on the backside of the SMART Printer.

 

3. Check the connected state of the power code, adapter and the electric outlet.

 

4. Check the adapter connected to the SMART Printer. We recommend you to use our certificated 

    adapter. If you use an uncertificated adapter, the printing or the encoding functions may have some troubles.

 

'Ribbon Not Found' is displayed on the LCD panel.

1. Check the installed state of ribbon into the ribbon cartridge. Please refer to "SMART Printer User Manual, 

     Ribbon Box and Quick Guide" in the SMART Printer Box for the procedure of ribbon installation.

 

2. After you install a new ribbon, if the SMART Printer recognizes the new ribbon, the RF Tag on the used 

     ribbon may be broken. In this case, please contact with the local supplier that you bought our products 

     and consumables.

 

? You must use the certificated ribbon because the SMART Printer can recognize the certificated ribbon using 

     our Ribbon Tag. If you use another brand ribbon in the SMART Printer, the SMART don't work and it may be 

     the reason of faults.

 

In spite of the commands to print, the SMART Printer doesn't work.

1. Check the connected state of the USB cable to the USB port on the backside of the SMART Printer.

 

2. Check the connected state of the USB cable to the USB port of your PC.

 

3. Check the operating state of the SMART Printer driver in the Devices and 

    Printers of the Control Panel. The operating state must be on-line or ready 

    (The icon of the SMART Printer driver must be invoked).

 

4. Please connect to another USB port in your PC.

 

5. If this fault continues, please reinstall the SMART Printer driver.

 

? If you want to use an external USB HUB for the SMART Printer, you must use an external 

    USB HUB which has a power supplier. 

 

The ribbon is snapped.

1. You can connect snapped ribbons together using a sticky tape and use the connected ribbon again.

 

2. The reasons of the snapped ribbon are as below.

 

  - Check the size the surface condition of cards. If you use a defective card, the ribbon may be cut.

  - Check the printing density (Total YMC, Black and Overlay). If the printing density is set very highly, 

    the high heat is applied to the ribbon and it may cut the ribbon. In this case, you must adjust the 

    printing density using the CardPrinterSetup (refer to SMART Printer User Manual).

  - Check the printing position. If the printing position setting has some problems 

    (the printing start or end position is not correct), it may be the reason of this fault. 

    You must adjust the printing position using the CardPrintingSetup (refer to SMART Printing User Manual).

 

Except the card feeding, the SMART Printer doesn't work correctly.

1. If you use an uncertificated adapter, the SMART Printer move a card correctly but the printing or 

    the encoding functions may have some problems. You must use our certificated adapter.

 

When you print both sides of card, the SMART Printer cannot move cards 

to the flipper.

1. SMART-51D, 50D & 30D are made by attaching a flipper in SMART Printer, so you have to keep the 

   flipper horizontal with the printer. When error is occurred during a card moved to or from a flipper, 

   you can adjust the flipper position automatically using "Auto Rotator Set" in CardPrinterSetup program 

  (refer to the SMART Printer User Manual).

 

Unprinted or wrong colors printed spot

The card surface is contaminated by foreign substance : 

   After checking the status of card, please change it to another clean card. 

The cleaning roller is contaminated : 

   After checking the cleaning roller. If the cleaning roller is contaminated too much, 

   please change a disposable cleaning roller. 

 

Dust is too much in printer : 

   Please clean the inside of printer by using cleaning kit. 

 

Unprinted horizontal line

- The print head is contaminated by foreign substance :  

   Please clean the print head by using cleaning kit. 

 

- The print head is damaged :

   Please contact the local supplier to replace the print head. 

 

- The ribbon cartridge is improperly installed : 

   Please check the installation status of ribbon cartridge and 

   whether the print ribbon has wrinkles.

 

Blurry or unstable print 

- Uneven or bad surface of card : 

   Please change cards. 

 

- Too high or too low setting of color density : 

   The printing density of your printer must be adjusted. 

   Please contact the local supplier. 

 

- The print head is contaminated by foreign substance : 

   Please clean the print head by using cleaning kit. 

 

Not aligned color print 

- Non-standard or bad cards : 

   Please change cards  (ISO CR80 card (54mm x 86mm) must be used). 

- Uneven or bad surface of card :  

   Please change cards. 

 

- Card feeding or printing roller is contaminated :

   Please clean the rollers by using cleaning kit  

 

Unplanned color print? 

- Non-standard or bad cards : 

   Please change cards  (ISO CR80 card (54mm x 86mm) must be used). 

 

- Card feeding or printing roller is contaminated :

   Please clean the rollers by using cleaning kit 

 

- Malfunctioned ribbon sensors : 

   Please contact the local supplier to replace the sensors.

 

Cards can’t enter into the printer from input hopper. 

1. Non-standard cards or bad cards.

     Change the cards. You can use only ISO CR-80 card (54mm x 86mm).

 

2. Card thickness control lever is set improperly.

     Regulate the card thickness control lever to fit the current card thickness.

 

3. Bad card array.

     Array the cards again and put them on input hopper as section 2.2 in this manual.

 

4. Cards have static and moisture.

     Remove the moisture or static.

Open the top cover and remove the card and the coiled ribbon from SMART printer using 

front LED buttons. If this problem occurred frequently, check the below things.

 

1. Non-standard cards or bad cards.

     Change the cards. You can use only ISO CR-80 card (54mm x 86mm).

 

2. The transfer roller or the printing roller is contaminated with the dust and dirt.

     Remove the dust and dirt with the cleaning kit as refer to the User manual section 6.1

 

3. Wrong printing position setting.

     Please contact the local supplier.

 

4. When operating temperature and humidity is out of the acceptable operating limit of the printer.

     Adjust the operating environment of the printer.

First of all, check the Error message at LCD display.

Open the top cover and remove the card by LED buttons.

If this problem occurs frequently, check the followings.

 

1. Non-standard cards or bad cards.

     Change the cards. You can use only ISO CR-80 card (54mm x 86mm).

 

2. Printer setting is changed or is not proper.

     Please contact the local supplier.

 

3. The transfer roller or the printing roller is contaminated with the dust and dirt.

     Remove the dust and dirt with the cleaning kit as refer to the User manual section 6.1.

 

4. The card surface is contaminated with the dust and dirt.

     Check the card surface and remove the dust and dirt and try again. 

     If this problem occurs again, retry with new card.

 

Magnetic encoding error. 

First of all, Please press left LED button to retry. 

 

1. The magnetic head is contaminated with the dust and dirt.

     Clean the magnetic head with the cleaning kit.

 

2. The magnetic encoding data is not transmitted or the wrong data is transmitted.

     Check the setting of the program and the driver and the magnetic encoding data 

     you transmitted.

 

3. The card is not magnetic card, or inserting direction is wrong. 

    Change the card or the direction.     

 

4. Bad magnetic stripes on the card. 

    Change the card.

 

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